RCS AI Assistant
RCS AI Assistant is a next-generation conversational platform that combines artificial intelligence with RCS (Rich Communication Services), enabling companies to automate and modernize communication with both customers and employees directly within native messaging apps on smartphones. No additional app downloads, no unnecessary barriers, and a user experience aligned with today’s expectations.
The solution allows businesses to create and deploy intelligent conversational agents that answer questions, present offers, guide users through processes, run communication campaigns, and support access to company knowledge. By combining large language models (LLMs) with integrations to enterprise data and systems, RCS AI Assistant delivers fast, relevant, and context-aware responses.
Conversational AI in RCS
RCS AI Assistant works directly in the messaging channel people already use every day. This lowers the entry barrier, increases accessibility, and creates a more natural interaction model than standalone apps or fragmented web forms. In addition, RCS technology enriches conversations with buttons, carousels, forms, and interactive elements, making communication not only more convenient for users, but also more effective from a business perspective.
For Customers and Teams
RCS AI Assistant can support a wide range of business processes:
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Sales – product and service catalog presentation, offer recommendations, conversational sales support, lead qualification, and assistance throughout the buying journey.
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Customer service and service desk – automated ticket handling, answers to common questions, service status updates, and support for simple service processes.
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Marketing and communication campaigns – engaging promotional and informational campaigns delivered through the native RCS channel, with interactive user journeys and measurable results.
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HR and internal communication – onboarding support, access to HR knowledge, employee communication, support for internal processes, and automated responses to recurring questions.
AI powered by your company’s data
The strength of RCS AI Assistant goes beyond generating responses. The product is designed to work with enterprise knowledge and real business data. It can integrate with documents, databases, and selected company systems, allowing assistants to respond based on actual organizational resources rather than only on the model’s general knowledge. This makes the solution practical, reliable, and genuinely useful in everyday business operations.
Ready for deployment and growth
RCS AI Assistant is not just a concept for intelligent communication — it is a complete product ready to be used. An important part of the solution is its two management portals, which make it easy to launch, manage, and scale the service.
The Operator Portal
The operator portal enables service providers to manage customers, activate and configure services, control assistant types, monitor resource usage, and review operational and reporting data.
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Tenant and admin account management
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Ready templates to apply
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Full white-label portal branding: operator visual identity
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Usage statistics: tokens and conversations
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Governance and access control
The Business Client Portal
The business client portal allows companies to independently configure their own assistants, manage content, analyze interactions, integrate data sources, and run communication activities through a simple and intuitive interface.
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Assistant configuration (Product/KB, rich cards, carousels, CTAs)
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Easy knowledge base management and document uploads
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Data integrations (MCP and connected sources)
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RCS campaign management and access permissions
Full branding of the communication experience
Together, these components make RCS AI Assistant ready both for pilot projects and for larger-scale commercial deployments.
Designed for the operator model and B2B environments
The product has been designed with telecom operators and their business customers in mind. Its multi-tenant architecture makes it possible to securely serve multiple clients within a single platform while maintaining full separation of data and configuration. This means easier scaling, faster onboarding, and readiness to support modern B2B communication services.
Why Chatporter RCS AI Assistant
Modern business communication should be intelligent, convenient, and available exactly where users want to interact. RCS AI Assistant combines the power of AI, the capabilities of the RCS channel, and a ready-to-use management layer, helping companies launch intelligent assistants faster, automate key processes, and deliver better experiences for both customers and employees.